IPsec VPN Service - Solve Primary DC

Incident Report for Solve Networks

Resolved

This incident has been resolved.
Posted Apr 17, 2024 - 01:00 CDT

Monitoring

Primary DC IPsec peer components restarted after affected traffic migrated to Secondary DC. Traffic restored for all customers through steady state.
Posted Apr 17, 2024 - 00:42 CDT

Investigating

We have received customer reports of failed IPsec VPN establishment to Primary DC. Connections through Secondary DC are successful for customers with functional resiliency. We are investigating the cause of this issue.
Posted Apr 16, 2024 - 22:00 CDT
This incident affected: Solve Networks - Hosted Services (IPsec VPN Service).