VPNC Software - Phased Update - Activity 1

Scheduled Maintenance Report for Solve Networks

Postmortem

In the monitoring phase post upgrade, a single customer’s VPN environment experienced communication degradation over their IPsec tunnel with the upgraded VPNC node. As outlined in the backout strategy, the network team reinstated the original VPNC node back to primary for the DC1 site and communications were restored while the software delta is further investigated. Communications regarding the next step in the phased update will be provided ahead of any further maintenance activities.

Posted May 02, 2024 - 16:06 CDT

Completed

The scheduled maintenance has been completed.

Posted May 02, 2024 - 06:00 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 02, 2024 - 03:00 CDT

Scheduled

In efforts to address an observed issue with VPN Concentrator server node redundancy, data center teams are performing phased updates of the VPNC nodes at the Primary and Secondary DCs. Activity 1 involves the update of the a VPNC node at the Primary DC and its subsequent movement into production. This effort will be closely monitored by engineering teams with backout plan ready if necessary.

During this change there will be a reconnection event to any active VPNs in DC1. When the failover happens, we would expect VPNs to reconverge automatically without issue, however any customers with monitoring in place would likely see the reconnection event. The actual failover event is predicted to be less than 1 minute during this window.

The rollout plan includes a several day monitoring period before committing to upgrading remaining VPNCs.

Posted May 01, 2024 - 16:23 CDT

This scheduled maintenance affected: Solve Networks - Hosted Services (IPsec VPN Service).