We will be undergoing scheduled maintenance as we migrate our secondary data center from Miami to our new facility in Las Vegas. This upgrade is part of our ongoing efforts to improve the resilience and performance of our services.
Start Date/Time: 05/27/2025 03:00 Central
End Date/Time: 06/06/2025 07:00 Central
What to Expect: During the maintenance window, services currently hosted in Miami may experience one or more brief reconnection events. To minimize disruption, traffic will be automatically rerouted via our Austin data center while the work is underway.
The potential impact times during each day are between 03:00 - 07:00 Central.
Services affected: While we will take all precautionary efforts to move any traffic to Austin before the changes, there is still some services that would be considered as at risk.
VZW-E, ATT-E, and SLV-E subscriber traffic is at risk of a reconnection event during the impact times on each day.
Customer VPNs that have secondary tunnels that terminate in Miami may see a reconnection event during the impact times on each day.
Customer action required: No action is needed on your part. Everything will be handled by our team. However, if you notice any extended issues during this time, please reach out to our support team - we're here to help.